From a Craftsman to a Customer
A step-by-step overview of how orders are —
processed, tracked, and delivered to ensure a seamless shopping experience.
Build the Order, Capture the Customer
Let customers add, edit, and review items — while your system links each cart to the CRM in real time.
Verify Before You Deliver
Prevent fake orders and reduce delivery failures with smart customer verification tools.
Mobile Number Confirmation
Enable OTP verification at checkout to ensure orders come from real buyers.
COD Confirmation
Send automated SMS to confirm Cash-on-Delivery orders before dispatch.
Reduce Returns, Boost Trust
Fewer fake orders mean smoother operations and better customer relationships.
Pack With Care, Ship With Clarity
Check, protect, and label every order before dispatch — to avoid delivery issues and ensure a great customer experience.
Packaging & Protection
Use the right materials to pack products neatly and securely. Fragile items should be wrapped with care and marked clearly to prevent damage.
Address & Contact Check
Verify that the delivery address and phone number are complete and correct. Update any missing details before the parcel leaves your premises.
Invoice & Label Printing
View full invoice with item names, quantities, unit prices, and customer info. Print it as a shipping label or packing slip if needed.
Dispatch With Visibility
Track what’s leaving, who’s delivering it, and when it’s expected to reach the customer.
Assign Delivery Partner
Send the parcel to an in-house delivery agent or integrated Pathao and Steadfast. Assign directly from your system.
Explore Delivery PartnerMark It Done, the Right Way
Mark deliveries, log returns with reason, and keep your records accurate from start to finish.
